FAQ
Questions about orders, shipping, sizing, or care?
Here are the most common answers before your selection enters production.
1. Shipping & Production
Everything about processing, shipping, and tracking.
When will my order arrive?
Each item is made to order after your purchase is placed. Most orders arrive within 5–10 business days after production and shipping, depending on the product and destination. Tracking information will be sent as soon as your order is on its way.
Are products made to order?
Yes. Most Imagin Vibes Wear products are created after your selection is placed. This helps avoid unnecessary overproduction and allows each piece to be made specifically for the order.
Will I receive tracking?
Yes. Tracking information is sent once your order leaves production and enters shipping.
Do you ship worldwide?
We aim to support worldwide shipping where available. Final shipping options, costs, and delivery estimates are shown at checkout.
2. Orders & Returns
Order changes, production issues, and what to do if something goes wrong.
Can I change or cancel my order?
Because products are made to order, size changes or returns for wrong size selection may not always be possible. Please check the size guide before ordering.
What if my item arrives damaged or misprinted?
If your item arrives damaged, misprinted, or with a production issue, contact us with your order details and clear photos of the problem. We’ll review the issue and help find a solution.
Can I return an item if I chose the wrong size?
Because products are made to order, size changes or returns for wrong size selection may not always be possible. Please check the size guide before ordering.
What should I do if my address is wrong?
Contact us immediately. If the order has not entered production or shipping yet, we’ll do what we can to help. Once the order is already in motion, address changes may no longer be possible.
Products
Sizing, materials, care, and choosing the right piece.
How do I choose the right size?
Check the size guide on the product page before ordering. Some products have a classic retail fit, while The Glitch heavyweight pieces may have a more oversized streetwear fit. When in doubt, compare the measurements with a piece you already own.
How should I wash my tee or hoodie?
Wash inside out with cold water and similar colors. Use a gentle cycle, avoid bleach, and tumble dry low or hang dry. Do not iron directly over the printed artwork.
Are mugs dishwasher and microwave safe?
Most ceramic mugs are microwave safe and dishwasher safe. For longer-lasting artwork, avoid abrasive scrubbing directly over the printed design.
How should I care for tote bags?
Spot clean when possible. For deeper cleaning, use a gentle cold wash and let the tote air dry. Avoid bleach, harsh detergents, and ironing directly over the printed artwork.